Refund Policy

Last updated 24 October 2026

We want you to be happy with your headshots. Here's exactly what happens if something goes wrong.

If generation fails

If we can't finish your order, your payment is automatically returned to your account as a credit, and we email you. The credit pays for your next order of the same tier, so you won't be charged again. If you'd rather have your money back, email us and we'll refund it.

If you're not happy with the results

First, try your 3 free redos on the shots you'd like improved. If you're still unhappy, email us within 7 days of delivery and tell us what's wrong. If we can't put it right, we'll refund your payment in full.

Unused credits and duplicate payments

If you paid twice by mistake, or have a credit you don't want to use, email us within 30 days and we'll refund it.

How refunds are paid

Refunds go back to your original payment method through Dodo Payments, our merchant of record, usually within 5–10 business days depending on your bank. To request one, email [support@yourdomain.com] from your account's email address.

Contact

[Your legal entity name], [Registered address]. Email [support@yourdomain.com]. Grievance officer: [Name, email].